What are the three principles of verbal Judo?

• A. Listen, Observe, React.
• B. SAY what you want, DO as I say; I've got the last act, you've got the last word; treat people with respect.
• C. Speak softly, carry a big stick, be patient.
• D. Ask, Tell, Do.

Answer: (B)

This question tests how Verbal Judo uses language to de-escalate a situation while keeping control. The best set of principles reflects a clear, directive, and respectful approach: say what you want to achieve so the other person understands your goal; do as you say—provide a clear instruction with an implied final say—so actions stay on track while the other person feels they still have input; and treat people with respect to maintain dignity, reduce defensiveness, and invite cooperation. Together, these elements create a communication pattern that reduces resistance, keeps the interaction productive, and preserves safety.

The other options don’t capture this balanced mix. They either mix unrelated phrases or present strategies that don’t align with how Verbal Judo emphasizes clear intent, controlled authority, and respectful engagement.