What does LEAPS stand for?

• A. Look, Evaluate, Act, Plan, Serve.
• B. Lend, Explain, Assist, Protect, Support.
• C. Listen, Empathize, Ask, Paraphrase, Summarize.
• D. Learn, Engage, Assess, Present, Solve.

Answer: (C)

LEAPS is a communication framework that guides how to have a constructive, information-gathering conversation. Start by listening with full attention, showing that you’re truly present and not interrupting. Then empathize with the speaker’s feelings to build connection and demonstrate you understand their experience. Next, ask clarifying questions to uncover details and avoid assumptions. After that, paraphrase what you heard in your own words to confirm you’ve understood correctly. Finally, summarize the main points and any next steps to close the conversation clearly. This sequence—Listen, Empathize, Ask, Paraphrase, Summarize—is what LEAPS represents. The other options use different words that don’t form the LEAPS acronym, so they don’t reflect the same structured approach.